Shipping Policy
Thank you for visiting and shopping at MedSTA.store. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on Fridays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Zone | Estimated delivery time |
Cairo and Alexandria |
1-3 business days |
Delta and Canal cities |
2-4 business days |
Upper Egypt |
5-7 business days |
Above table estimates are usually guaranteed in normal working days where there are no national holidays like Eid, New Year, etc. or other unexpected circumstances. During national holidays we post clear messages on all website pages to set expectations for order deliveries according to holiday.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order is ready for shipping containing a note about estimated delivery date and time and customer support number. If you wish to modify the delivery date, please contact our customer support to re-arrange for a better time that suits you.
Damages
Please make sure to check your order items upon arrival; if you find any damaged, missing or wrong item(s), we will happily resolve your issues free of charge. Once you receive your order, we won’t be able to compensate you for any damages or losses.
Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order(s).